Terms of Service
Effective Date: December 26, 2025
Welcome to ekaSim. By accessing or using our website, app, or services, you agree to comply with and be bound by the following terms and conditions. If you do not agree, please do not use our services.
1. Services Provided
ekaSim provides digital eSIM solutions, including:
Local, regional, and global eSIM plans
Instant activation via QR code
Management of multiple eSIM profiles on compatible devices
All services are subject to availability and applicable laws in the regions you access them.
2. Account Registration
To use our services, you may be required to:
Create an account with accurate and up-to-date information
Complete KYC verification by submitting identification documents
Keep your login credentials secure and confidential
You are responsible for all activity under your account.
3. User Conduct
You agree not to:
Use our services for unlawful purposes
Attempt to hack, manipulate, or misuse the system
Share your account or credentials with unauthorized users
Circumvent restrictions or limitations placed on your account or device
4. Payments and Fees
All plan purchases are subject to payment at the time of order.
Prices are clearly stated and inclusive of applicable taxes.
No refunds will be issued after eSIM activation unless required by law.
5. eSIM Activation and Usage
eSIM installation is your responsibility, but ekaSim provides clear instructions and support.
Activation may vary based on device compatibility and network coverage.
We do not guarantee uninterrupted or error-free service but will make reasonable efforts to maintain reliability.
6. Intellectual Property
All content, logos, trademarks, and technology on ekaSim platforms are owned by or licensed to ekaSim. You may not reproduce, modify, or distribute any content without written permission.
7. Limitation of Liability
ekaSim is not liable for indirect, incidental, or consequential damages arising from service use.
We are not responsible for issues caused by device compatibility, network outages, or third-party networks.
8. Termination
ekaSim may suspend or terminate accounts for violations of these Terms.
You may terminate your account at any time by contacting support.
9. Governing Law
These Terms are governed by the laws of Canada. Any disputes will be resolved in the applicable jurisdiction in accordance with Canadian law.
10. Changes to Terms
ekaSim reserves the right to modify these Terms at any time. Updates will be effective upon posting with an updated effective date. Users are encouraged to review the Terms regularly.
11. Contact Us
For questions about these Terms of Service, please contact:
Effective Date: December 26, 2025