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Got Questions? We’ve Got Answers
Find answers to the most common questions about eSIM technology, activation, coverage, and plans. If you can’t find what you’re looking for, our support team is always ready to help you stay connected anytime, anywhere.
An eSIM is a digital SIM embedded directly into your smartphone or tablet. Instead of inserting a physical SIM card, you download a mobile plan digitally and activate it instantly on your device. This allows you to connect to mobile networks without swapping SIMs.
Most modern devices support eSIM, including: iPhone XS and newer Samsung Galaxy S20 and newer Google Pixel 3 and newer Select iPads and LTE/5G laptops Check your device settings for “Add eSIM” to confirm compatibility.
To install an eSIM: Purchase a plan on ekaSim. Receive a QR code or activation link. Open Settings > Mobile Data / Cellular > Add eSIM. Scan the QR code to install. Activate and connect — you’re online instantly.
Yes! eSIM works alongside your physical SIM, allowing you to: Keep your main number active Use eSIM for data or a second number Switch plans or countries digitally without swapping SIM cards