Privacy Policy
Effective Date: December 26, 2025
At ekaSim, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, app, and services.
1. Information We Collect
We may collect the following information:
Personal Information: Name, email address, phone number, payment details, and identification documents for KYC verification.
Device Information: Device type, operating system, IP address, and eSIM activation details.
Usage Data: App and website usage, plan selection, and service preferences.
2. How We Use Your Information
Your information may be used to:
Provide and manage our eSIM services
Process transactions and activate eSIM plans
Verify your identity for security and compliance
Improve our services and customer experience
Communicate important updates, offers, and support
3. Sharing Your Information
We do not sell your personal data. We may share your information with:
Trusted third-party service providers for payment processing and delivery
Regulatory authorities if required by law
Partners assisting in eSIM activation and network connectivity
4. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
5. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.
6. Your Rights
You have the right to:
Access your personal information
Request correction or deletion of your data
Opt-out of marketing communications
Withdraw consent at any time
To exercise these rights, contact us at support@ekasim.com.
7. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Email: support@ekasim.com
Phone: +1 (416) 555-7890
Effective Date: December 26, 2025